We built a retrieval-augmented support copilot on top of Lumen's docs and ticket history, deflecting routine questions and surfacing answers to agents in real time.
Elevenvibe partnered with Lumen end to end — from discovery and architecture through delivery and ongoing support. We shaped the technical strategy, built the product, and stayed on to iterate as the business grew.
The result is a reliable, scalable system that Lumen's team can build on with confidence — and measurable impact where it counts.